Getting Started
How do I create an Emily’s Maids Account?
When you book online an account will automatically be made for you.
If you’d like to create a account without booking, click login at the top right of any page on www.emilysmaids.com and chose Sigh Up. After confirming your email you’ll be able to book, edit, and cancel cleaning appointments, view your cleaning service history with Emily’s Maids, and more.
How much will it cost?
For a base list of pricing, visit our Pricing Page.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Do you Bring the Cleaning Supplies and Equipment?
Yes, all supplies are provided or you can also opt to have us use your supplies. Just let us know.
Will you Send the Same Maids Each Time?
Of course. Sending out the same team allows that team to learn how to clean your home efficiently and effectively. Also, there is a less chance that breakage of valuable items will occur. If a team member is sick or cannot make it that day, we will send another team to ensure you receive service.
Do I Have to be Home When You Clean?
You may want to be there for the first time to meet the person who will be providing you service, however it is not necessary.
Once recurring service is provided, many clients prefer to provide a key so they are not inconvenienced – the maids just show up and clean. If you wish to hide a key on your premises, please call or email the office with the location so we can notify the team prior to their arrival.
Why Does a One-Time or First Time House Cleaning Take Longer then Maintenance Cleaning?
House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.
Depending on the initial level of grime and clutter, a first-time cleaning can take 1.2-2.0 times longer than subsequent cleanings. It obviously takes longer to clean a tub or shower that has a lot of build up than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.
I’ve Never had Maid Service, How do I Get Started?
Book online instantly, hassle free or call for a free consultation. An estimate can be provided over the phone.
Many people prefer an initial detail cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first detail cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.
We can also do a first time regular cleaning. Even though less time than a detail cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, we don’t mess around with clean.
How do I Get Ready Or Prepare For The Cleaning?
First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.
It’s fine to have a “To Do” list. Just email us at the office so we can make sure the schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.
Hand down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right when we get there, we really want to start that dirty work, but first we have to pick up all the newspapers, magazines, the 1000 Lego’s your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.
Knick knacks are closely related to clutter. Now, I realize that knick-knacks can be treasured above all else, but knick-knacks are clutter as well, and just the fact that you have all these treasures causes extra dust and grime to built up in the general area. (It takes quite a bit of time to pick up and wipe down those 30 miniature vases on your shelf, so I know you most likely do not clean it very frequently, if at all)
We don’t mind picking all the stuff up- hey, don’t forget we are getting paid for it. But it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.
Does this make sense?
What task is more important to you? Picking up little Nicole and Danielle’s clothes and the dishes in their rooms, and Tommy’s toy cars and lego’s, or really scrubbing that bathroom till it sparkles?
Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive.
What Days do you Work?
We are available to make your home shine Monday through Friday.
Openings are available for either one-time, weekly, bi-weekly, or monthly (every four weeks) cleaning services.
What Time Will You Arrive?
We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).
Each of our cleaning team has approximately 2-4 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Do You Send an Individual or a Team of Maids?
One individual is usually sent. If you would prefer two maids, please let us know.
