BOOKING CONFIRMATION
Thanks for booking with us, please read the info below to know what to expect.
Arrival window
We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).
Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Cancellations
We call all our clients the day before the first scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can't get in to clean, a $60.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.
Please call us to cancel prior to the scheduled cleaning day to avoid this charge.
Please call us to cancel prior to the scheduled cleaning day to avoid this charge.
Happiness
Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.
If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.
We welcome all feedback that helps us improve our service to you.
If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.
We welcome all feedback that helps us improve our service to you.
Billing
Payment is due at the time of service.
We accept cash, check, Visa, Master card, American Express, and Discover Card.
Returned checks are subject to a $35.00 processing fee.
If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
Late fees accrue at $35 per month for balances under $250, $60 per month for those above $250.
We accept cash, check, Visa, Master card, American Express, and Discover Card.
Returned checks are subject to a $35.00 processing fee.
If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
Late fees accrue at $35 per month for balances under $250, $60 per month for those above $250.
