About us
About Dial A Maid
DIAL-A-MAID is considered to be among the finest house cleaning services in the Dallas and surrounding areas. Known as the “Cinderella” Scrubbers, our customers tell us we are the BEST. We are a small local company that is family owned and operated. We are not one of the big franchises, so our rates are very affordable. DIAL-A-MAID cleans homes one time, move in/out, daily, monthly, weekly or every other week. Founded in 2005, Dial A Maid was acquired by Emily’s Maids. Greg Shepard, the founder of Emily’s Maids, has been in the cleaning industry since 2004. During this time, Greg had formed close friendships with may of the owners in the Dallas area, sharing ideas among each other to improve our house cleaning businesses. Julie Matthews, the previous owner of Dial A Maid was one of these friendships. When she and her family decided to move out of the Dallas area, she sold Dial A Maid to Emily’s Maids. In Julie’s letter to Dial A Maid’s amazing customers during the transition, she shares the history of Dial A Maid:
I am very excited to introduce Greg and his team at Emily Maids to you. Due to the possibility of relocation for my husband’s work, we decided to begin marketing the business to sell; we felt that while we may be able to run Dial-A-Maid from a different city, that it would be better run by someone close by to the customers that we care for. I was both happy and relieved whenever Greg contacted me and said that he was interested in taking on the Dial-A-Maid customers and staff into his existing business! I have known Greg over the years that I have owned Dial-A-Maid; we have helped each other out on more than one occasion when the other is over booked, and I was always confident when referring a new lead to him that I did not have the availability to service that they would be well taken care of by Greg and his staff. My husband Ryan and I purchased Dial-A-Maid from the previous owner, Kristy Bean, in June of 2008. Kristy actually began the company by doing the cleaning herself, about three or four years before we purchased the business from her. She had a background in web design, but had a desire to be self-employed. So she created her own website, hired someone to create the very cute logo that we still use, and began cleaning! As her customer base grew, she hired someone to help her clean the customers’ homes, and then eventually she hired another lady to take her place cleaning, so she could devote more time to customer service and growing the business. Kristy got married in the spring of 2008, and her husband owned a landscaping business at the time. He was spending most of his time out in the field, and had a great need for someone to run the office end of things. They decided to sell Dial-A-Maid and just focus their efforts on his landscaping business. So Kristy posted an ad on Craigslist advertising the business for sale. My husband Ryan called me from work one day, very excited about this ad he had seen for a business for sale on Craigslist and asked me to check it out. Fortunately we were the first ones to call! I worked in the fashion industry before my children were born, so Dial-A-Maid was very different from my previous work experience. But I had always worked for small companies in the fashion industry, so I have enjoyed being a hands on owner (I’ve been my own office staff the whole time!) so that I could work closely with the customers and employees. Whenever my husband first called me and asked me to check out the ad, he suggested that maybe it would be something that I would enjoy doing and still be able to be home with our son. He was two and our only child at the time, now he is eight and our daughter is five (Perhaps you’ve heard them in the background from time to time while on the phone with me, or maybe you’ve just heard the Sponge Bob SquarePants theme song). It has definitely been a learning experience, in taking on being business owners for the first time for my husband and I, in taking on a very different career for me, and in taking my children along for the ride since so much of their early years have been involved with Dial-A-Maid (I hope that they have learned some things along the way as well!). I cannot tell you how much I have enjoyed working with each of you, and how much I appreciate your loyalty and support over these last six years; you have been a blessing to my family, as well as to the employees families. Thank you, thank you, thank you again for your business; I hope that you will enjoy getting to know and working with Greg and the Emily Maids team!
Thank you for giving DIAL-A-MAID a chance to provide quality service for you and your family.
The Dial A Maid Difference
Smarter Living
Gain more time for yourself and the people and things you care about most.
Superior Safety
Our cleaners undergo identity checks, in-person interviews, and extensive training.
Top Quality
Only 7% of job applicants pass our rigorous hiring criteria. Customer reviews keep them motivated.
Easy Booking
Select your number of bedrooms and bathrooms, and a date. Then relax.
Seamless Communication
We make it easy for you to stay in touch with Dial A Maid.
Cash-Free Payments
Pay securely online, only when your housecleaning is complete.
Featured Testimonial
Laura R.
Standard Home Cleaning
“After being away from my apartment for nearly three months, I figured it would be helpful to have someone come in and get rid all of the dust bunnies that had accumulated during my absence.
Off to Google I went!
Dial-A-Maid was one of the first services that popped up. I e-mailed and was promptly called back by a very nice woman (the owner, I assume?) named Julie. Julie asked me if I had any questions and went over pricing with me. At no time was there ever any pressure to make an appointment - in fact, I was the one who finally said I'd like to schedule an appointment, so thumbs up for no pressure sales tactics!
Today, the two maids arrived right on time. I asked them how long and she told me to check in after an hour. I came back an hour later and one of them was totally hardcore scrubbing my shower and the other was underneath my bed with a pile of who knows what. So... I came back after another hour.
When I came back after the second hour, my apartment was spotless - baseboards cleaned, no dirt, residue, or debris anywhere. In fact, I think the place is cleaner than it was when I moved in.
Both maids were friendly and from what I saw, very respectful of my things. The price was a little bit steep, but that's in large part due to the fact that this was my initial cleaning - subsequent cleanings are much cheaper, apparently.”
